You will need to submit any required payment or copay after each successfully completed virtual visit. Can I pay in advance for multiple virtual visits? Call 61 or visit Dana-Farber's insurance and financial information webpage. You can check with your health insurance provider to learn more.ĭana-Farber financial counselors can also help you with questions about your health insurance. Common Questions About Billing for Virtual Visits Will my health plan cover costs for my virtual visit? How will I be charged?Ĭoverage for virtual visits is usually similar to in-person visits, so PCP referral and co-pay requirements may apply, depending on your specific health plan. If you need help setting up your device, connecting with your virtual visit, or troubleshooting general problems with your virtual visit, please call Patient Gateway technical support at 80 and select option 1. Security standards to protect your patient data. Keep your doctor's phone number handy in case you get disconnected or are unable to join the virtual visit.Īs always, we are committed to your privacy, so we work to ensure that all of our virtual visits are encrypted and fully comply with HIPAA Have a phone nearby during your virtual visit.To maximize bandwidth, you may want to restart your computer shortly before you start your visit. Make sure your device has a good internet connection before your visit.You can give them the link for a video visit or the phone number for a phone visit. Invite a friend or loved one to join your virtual visit, if you'd like.Make a list of all the medications that you currently take. Before your visit, write down any questions you might have for your care team.Consider using headphones with a microphone, which may be easier to hear than your computer or smartphone speaker. Choose a private location that will be quiet and free of distractions during your visit.Enroll in Patient Gateway if you have not already done so. Review our tip sheet on setting up your computer, smartphone, or tablet, for a virtual visit.If your care teamĭetermines you have an upcoming appointment that is appropriate for a virtual visit, we will help make sure that you have everything you need to meet with us - by phone, computer, smartphone, or tablet device. If you will be in Massachusetts at the time of your appointment, you may be able to have a virtual visit with your Dana-Farber doctor or other health care provider - meeting by phone or video from your home or another private location.
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